Success starts here
Building better outcomes
Home improvement projects shouldn’t be stressful. Trusted Payments gives homeowners and trades the confidence to succeed with the right tools and support to ensure better outcomes every time.
Whoever Is Your Trade We
Help You Succeed
Advice &
Guidance1
Secure
Payments2
Independent
Warranty3
Ombudsman
Resolution4
/ 01
Better Outcomes
Get your home improvement project done right, on time, and on budget with expert guidance every step of the way.
/ 02
Complete Peace
of Mind
Every completed project includes a 12-month workmanship warranty3
/ 03
Always Protected
If you have an issue, independent resolution is provided by the Ombudsman to fairly decide the outcome and help ensure it is put right. Plus, our warranty covers you if anything goes wrong.
/ 04
Turn Stress into Success
From appointing your contractor to final completion, we manage everything in one place: contracts, secure payments, and retention funds - so you stay protected every step of the way.
Project We Can
Help With
Partnering with membership organisations' to 'working with scheme providers
Kitchen
replacements
Energy
Efficiency
Bathroom
Upgrades
Extensions &
Alternations
Renovations &
Upgrades
We help you manage your project end-to-end
Trusted Payments is a project management App that combines
Simply and straightforward
Keep everyone aligned and on track
Independent Warranty3
Peace of mind for a year beyond completion
Independent Resolution4
Expert mediation when issues arise
Secure Payments2
Milestone-based protection for both parties
Helpful Advice1
Industry expert guidance throughout
About
Building Better Outcomes for Every Home Project
At Trusted Payments, we believe everyone deserves a successful home improvement experience. Whether you're a homeowner or a skilled tradesperson, we're here to help you achieve the best possible outcome.
Why We Exist
Home improvement is one of the most complained-about sectors. Projects run over budget, trades disappear mid-job, or homeowners refuse to pay for completed work. These problems destroy trust between consumers and the skilled professionals they rely on. We founded Trusted Payments to change this story.
Our Team
Our team previously built Resolver (helping consumers save over £4 billion) and JamDoughnut (a cashback app saving consumers millions for free). Through this work, they discovered that home improvement consistently topped complaint lists — not due to poor workmanship, but from breakdowns in trust and communication.
More Than Just An App
Everything you need to manage home improvement
projects with confidence
Better Service And
Better Outcomes
Workmanship warranty provided by
Payments securely processed by
Independent resolution process
Our Mission
For Trades
Access the Trusted Payments platform to help win more business and deliver better outcomes.
For Homeowners
Complete confidence when choosing your Trade, knowing they're protected by comprehensive guarantees and professional standards.
Better Outcomes for All
Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.
Our app is on the way. Coming soon to the App Store and Google Play.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
How do I create an account?
Simply download our mobile app from the Apple App Store or the Google Play Store, click 'Sign Up,' and provide your email address, create a secure password. The process takes seconds. You can then create a project and invite a trade to the project.
How do you ensure payments are secure?
Projects are tracked in milestones. Payments between homeowner and trade are processed by Stripe, an FCA-authorised payment processor.
Retention is held by the Ombudsman in an independent trust account. Trusted Payments has no access to, and no control over, client funds at any point.
What payment methods can I use?
Homeowners can pay via debit card, credit card or Open Banking. All payments are processed by Stripe, an FCA-authorised payment processor. Funds flow directly between homeowner and trade through Stripe's payment platform.
Stripe transaction fees are passed through to the trade at cost. Trusted Payments does not mark up or earn revenue from payment processing.
Is there a warranty?
We provide a 1 year insurance backed warranty on projects via Trusted Payments. This ensures that if there is an issue you can raise your case with the Ombudsman and the trade then has time to put it right. If the trade does not put this right the warranty will provide the money to resolve your issue.
How do I ensure the trade is reliable?
Trusted Payments only works with organisations that vet trade in their scheme. This ensures the trades are competent and capable. In addition, we then provide the warranty on the works.
Contact Us
Our friendly team would
love to hear from you.
Trusted Payments
Where Every Project Succeeds.
- Advice and Guidance provided by Trusted Payments is impartial and does not constitute professional advice. Only the courts can give an authoritative interpretation of the law.
- Trusted Payments is not a bank, not FCA-authorised, and does not hold client money. Payments are made using Stripe as the regulated processor.
- Warranties are underwritten by a Lloyds of London insurer, which is FCA-authorised. Trusted Payments is not the insurer and does not carry insurance risk.
- Independent dispute resolution is provided by the Dispute Resolution Ombudsman.